Avaya Aura Contact Center CCT Customers List: FAQs
What is Avaya Aura Contact Center?
Avaya Aura Contact Center is an enterprise-grade contact center platform that helps companies deliver exceptional customer experiences. It provides omni-channel routing, intelligent interactive voice response (IVR), reporting and analytics, workforce optimization, and more.
Who are the typical users of Avaya Aura Contact Center?
Avaya Aura Contact Center is used across industries like financial services, healthcare, retail, technology, and more. Typical users include contact centers, customer service teams, sales teams, help desks, and other customer-facing groups who need advanced contact routing, IVR, and omnichannel capabilities.
What capabilities does Avaya Aura Contact Center offer?
Key capabilities include omni-channel routing to phone, email, chat, SMS, social media, video and more; advanced IVR with natural language understanding; real-time and historical reporting; workforce management; speech and text analytics; CRM integrations; flexible deployment options and more.
What are some alternatives to Avaya Aura Contact Center?
Leading contact center platform alternatives include Genesys, Cisco, Amazon Connect, Talkdesk, Five9, 8x8, Nice InContact, Zendesk, Salesforce Service Cloud, and Microsoft Dynamics 365. Most offer similar capabilities but may differ in strengths, integration, deployment options, and pricing.
How can the ReadyContacts Avaya Aura Contact Center list help my business?
The ReadyContacts Avaya Aura Contact Center customer list helps businesses connect with current Avaya users to promote solutions, services and partnerships tailored to their existing Avaya platform. Targeting the right contacts saves time and improves response.