Amdocs Clarify CRM Customers List: FAQs
What is Amdocs Clarify CRM?
Amdocs Clarify CRM is a customer relationship management platform designed specifically for telecommunications companies. It enables CSPs to have a unified view of their customers across all channels and touchpoints. Key capabilities include contact center management, sales automation, customer care, and analytics.
Who Uses Amdocs Clarify CRM?
Amdocs Clarify CRM is used primarily by large communications service providers globally. Some example customers include AT&T, Bell Canada, Singtel, Telefonica, Telstra, Verizon, and Vodafone. It's estimated to be used by over 250 CSPs worldwide across all types of providers including wireline, wireless, cable, and satellite.
What Industries is Amdocs Clarify CRM Most Popular In?
As a purpose-built platform for CSPs, Amdocs Clarify CRM is overwhelmingly most popular in the telecommunications industry. Specifically, it excels at helping providers deliver omni-channel customer experiences across mobile, home broadband, TV, landline, and emerging IoT offerings. So any type of communications service provider is a fit for Clarify.
What Companies Use Amdocs Clarify CRM?
Some of the top companies using Amdocs Clarify CRM globally are: AT&T, Verizon Wireless, Bell Canada, Deutsche Telekom, KPN, Singtel, Telefonica, Telia Company, Telstra, Vodafone, and many more. These span wireline, wireless, and converged CSPs in all regions from North America to Europe to Asia Pacific.
How Many Customers Does Amdocs Clarify CRM Have?
Amdocs claims Clarify CRM is used by over 250 communications service providers worldwide. They have over 1000 CRM experts focused exclusively on telecom, and support customer installations with as many as 100 million subscribers. So it's safe to say they have extensive reach across tier 1 and tier 2 CSPs globally.
What are Some Popular Alternatives to Amdocs Clarify CRM?
Some top alternatives to consider besides Amdocs Clarify CRM include Salesforce Service Cloud for Telecom, Microsoft Dynamics 365 Customer Service , Oracle CX Service , Pega Customer Service, and Nice Satmetrix. These products cater more broadly across industries but have strong telecom functionality.
What is to be Expected from Ready's Amdocs Clarify CRM Client List?
Ready can provide a detailed client list of Amdocs Clarify CRM customers including company name, industry, location, # of employees, revenue range, and potentially contact info. This enables marketers to accurately target key decision makers at CSPs using Clarify today for upsell and cross-sell campaigns.
