Cisco Unified Communications Manager (CallManager) Customers List: FAQs
What is Cisco Unified Communications Manager?
Cisco Unified Communications Manager (CUCM), previously known as Cisco Unified CallManager, is an IP-based telephony call control and signaling component of the Cisco Unified Communications Suite. CUCM provides call routing, signaling, and management for voice, video, and other collaboration endpoints like IP phones, softphones, video conferencing systems, and applications.
How does Cisco Unified Communications Manager work?
CUCM utilizes SIP and SCCP protocols to allow endpoints like IP phones and video systems to register with it. It handles call control functions like dialing, call routing, conferencing, and supports presence and messaging capabilities. CUCM can integrate with applications like voicemail, interactive voice response (IVR), and contact center through APIs.
What are the key features of Cisco Unified Communications Manager?
Key features include call control, signaling, and routing, native SIP and SCCP support, presence and messaging, software-based IP phone provisioning, voicemail integration, conferencing, IVR integration, contact center integration, call recording and monitoring, redundancy and resiliency capabilities, and secure remote worker support.
What are some benefits of using Cisco Unified Communications Manager?
Benefits include simplified management of endpoints, native integration with other Cisco collaboration products, increased productivity through unified communications capabilities, business continuity through built-in redundancy, and secure remote and mobile worker support. It also allows organizations to migrate away from legacy PBX systems.
What types of businesses and organizations use Cisco Unified Communications Manager?
CUCM is used across industries like healthcare, finance, government, retail, manufacturing, education, hospitality, and more. It scales to support small, medium, and large enterprises. Cisco has over 2 million CUCM customers globally.
What are some alternatives to Cisco Unified Communications Manager?
Leading alternatives include Avaya Aura, Microsoft Skype for Business, Mitel MiVoice, NEC SL2100, ShoreTel, and cloud services like RingCentral Office, Vonage Business Cloud, 8x8 Virtual Office, and Nextiva.
How do I get started with Cisco Unified Communications Manager?
Work with a Cisco partner to design a solution that meets your business requirements. Cisco offers flexible deployment options including on-premises, cloud, and hybrid models. Cisco partners can help install, configure, integrate, and support CUCM deployments.
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