Cisco Unified Contact Center (UCCX/IPCC) Customer List

What is Cisco Unified Contact Center Express (UCCX) IPCC?

Cisco Unified Contact Center Express (UCCX) IPCC is a sophisticated contact center solution designed for small to medium-sized businesses. It offers a comprehensive set of tools for managing customer interactions across various channels, including voice, email, and chat. UCCX IPCC integrates seamlessly with Cisco's Unified Communications Manager, providing a robust platform for intelligent call routing, interactive voice response (IVR), and agent desktop functionality. This solution enables organizations to enhance customer experiences, improve agent productivity, and streamline contact center operations.

Who uses Cisco Unified Contact Center Express (UCCX) IPCC?

Cisco Unified Contact Center Express (UCCX) IPCC is primarily used by small to medium-sized businesses across various sectors. Organizations that require a flexible, scalable, and feature-rich contact center solution often choose UCCX IPCC. Users typically include companies with up to 400 agents, though the solution can support larger deployments. It's particularly popular among businesses that prioritize exceptional customer service, such as retail companies, financial institutions, healthcare providers, educational institutions, and government agencies.

Which companies use Cisco Unified Contact Center Express (UCCX) IPCC?

While specific client information is confidential, Cisco Unified Contact Center Express (UCCX) IPCC is utilized by a diverse range of companies across various industries. Some notable sectors include telecommunications, banking and finance, healthcare, retail, technology, and public sector organizations. Many small to medium-sized enterprises in these fields rely on UCCX IPCC to manage their customer interactions efficiently. The solution's adaptability makes it suitable for businesses of different sizes and operational complexities within these industries.

What industries is Cisco Unified Contact Center Express (UCCX) IPCC most popular in?

Cisco Unified Contact Center Express (UCCX) IPCC finds widespread adoption across several key industries. It's particularly popular in:

1. Financial Services: Banks, credit unions, and insurance companies use it for customer support and sales.
2. Healthcare: Hospitals and clinics utilize UCCX IPCC for patient services and appointment scheduling.
3. Retail: E-commerce and traditional retailers employ it for customer service and order management.
4. Technology: Software companies and IT service providers use it for technical support.
5. Government: Local and state agencies implement UCCX IPCC for citizen services.
6. Education: Universities and educational institutions use it for student support and admissions.
7. Hospitality: Hotels and travel companies utilize it for reservations and customer care.

The solution's flexibility and scalability make it adaptable to the unique needs of these diverse industries.

What are some popular alternatives to Cisco Unified Contact Center Express (UCCX) IPCC?

While Cisco Unified Contact Center Express (UCCX) IPCC is a leading solution in its category, several alternatives cater to similar market segments:

1. Genesys Cloud CX: Known for its cloud-based architecture and AI capabilities.
2. Five9 Intelligent Cloud Contact Center: Offers a comprehensive suite of cloud contact center services.
3. NICE inContact CXone: Provides a unified cloud customer experience platform.
4. Avaya OneCloud CCaaS: Delivers a flexible, cloud-based contact center solution.
5. Talkdesk CX Cloud: Known for its AI-powered customer experience solutions.
6. Zendesk Talk: Popular for its integration with Zendesk's customer service software.
7. Amazon Connect: A cloud-based contact center service from AWS.

Each of these alternatives offers unique features and may be more suitable depending on specific business requirements, size, and industry focus.

What is to be expected from Ready's Cisco Unified Contact Center Express (UCCX) IPCC client list?

Ready's Cisco Unified Contact Center Express (UCCX) IPCC client list is a valuable resource for businesses seeking to understand the solution's user base. This list typically includes:

1. Company names and contact information of organizations using UCCX IPCC.
2. Industry classification of each client, showcasing the solution's versatility.
3. Company size and potential number of seats/agents, indicating scalability.
4. Geographical distribution, demonstrating global adoption.
5. Implementation dates, showing long-term users and recent adopters.
6. Potential use cases or specific modules implemented.

This comprehensive client list can provide insights into the types of businesses benefiting from UCCX IPCC, helping potential customers make informed decisions about their contact center solutions. It's an excellent tool for understanding the solution's market penetration and identifying potential reference customers in similar industries or with comparable use cases.