HighRadius Customers List: FAQs
What is HighRadius and what does it offer?
HighRadius is a fintech enterprise software company that specializes in automating order-to-cash and treasury management processes. Its product suite includes artificial intelligence-powered software solutions for areas like cash application, collections, deductions, electronic billing, and more. The HighRadius platform aims to help large enterprises improve efficiency, reduce risk, optimize working capital, and accelerate cycle times for their order-to-cash process.
Who uses HighRadius software solutions?
HighRadius platforms are used by Fortune 500 companies and other large enterprises across manufacturing, insurance, healthcare, oil and gas, consumer goods, food and beverage, and other industries. Some of the most well-known companies leveraging HighRadius platforms include Adidas, Toyota, Cardinal Health, Anheuser-Busch, Lenovo, Post Holdings, Avnet, and Baker Hughes.
What benefits can companies expect from using HighRadius?
Companies implementing HighRadius software solutions can expect to streamline their order-to-cash operations, reduce past due invoices and DSO metrics, improve cash forecast accuracy, automate manual processes to enable staff to focus on strategic projects, leverage advanced analytics and artificial intelligence for enhanced visibility and decision making, and more.
What options are available for companies looking for order-to-cash software alternatives to HighRadius?
Some popular order-to-cash software alternatives to HighRadius include platforms from companies like SAP, Oracle, Workday, AvidXchange, Bill.com, VersaPay, Tesorio, Cash Analytics, CloudTrade, MishiPay, Syncordis, and others. Companies evaluating options should assess factors like specific order-to-cash functionality, ease of use, AI/ML capabilities, analytics, scalability, and more.
What types of services are available for implementing and getting started with HighRadius?
HighRadius offers dedicated services to help guide customers through onboarding, platform implementation, training, support, custom integrations, and optimizing usage of HighRadius software over time. Services include access to subject matter experts, best practice methodologies, change management guidance, custom reporting, and more to ensure a smooth experience leveraging HighRadius platforms.
How does HighRadius prioritize data security and privacy for customer data?
HighRadius utilizes top tier data centers, implements robust security policies focused on data encryption and access controls, and has completed independent audits to verify compliance with standards like SOC 2, ISO 27001, and PCI DSS. The company also prioritizes data privacy and only collects/processed customer data needed to deliver on HighRadius platform functionality.
What level of scalability can HighRadius platforms provide as business needs evolve?
HighRadius touts the ability to seamlessly scale platform capacity to support business fluctuation for customers, both in terms of transaction volumes and number of users. Cloud-native infrastructure allows HighRadius platforms to scale on demand, while robust APIs enable easy connectivity for expanding ecosystems of bank partners, AR platforms, etc.
Does HighRadius offer insights through benchmarks compared to industry peers?
Yes, HighRadius allows customers to benchmark order-to-cash metrics like DSO, blend rates, dispute rates, productivity stats, and more against aggregated industry peers. This enables businesses to set data-driven benchmarks and quantify areas of opportunity relative to top performers in their sectors.
What level of platform uptime and support should customers expect from HighRadius?
HighRadius provides guaranteed 99.95% platform availability as part of service contracts, enabling customer access 24/7. The company also offers around-the-clock support and some of the fastest response times in the industry for issues resolution or inquiries about HighRadius software usage.
