Serena Service Manager Customer List

What is Serena Service Manager?

Serena Service Manager is a comprehensive IT service management (ITSM) solution designed to streamline and optimize IT operations within organizations. It offers a range of features including incident management, problem management, change management, and asset management. This powerful tool helps businesses improve their IT service delivery, enhance customer satisfaction, and align IT services with overall business objectives. Serena Service Manager provides a centralized platform for managing IT requests, tracking issues, and maintaining a knowledge base, ultimately leading to increased efficiency and reduced downtime.

How many customers does Serena Service Manager have?

Serena Service Manager has approximately 5,000 customers worldwide. This customer base spans various industries and organization sizes, reflecting the versatility and scalability of the solution.

Who uses Serena Service Manager?

Serena Service Manager is utilized by a diverse range of organizations, from small businesses to large enterprises. Typical users include IT departments, service desk teams, and IT operations managers. The solution is particularly popular among companies that prioritize efficient IT service delivery and seek to implement ITIL (Information Technology Infrastructure Library) best practices. Users often include IT directors, service desk managers, change managers, and IT support staff who rely on the platform to manage and resolve IT-related issues, implement changes, and maintain service levels.

Which companies use Serena Service Manager?

While specific client information is confidential, Serena Service Manager is known to be used by organizations across various sectors. This includes Fortune 500 companies, government agencies, educational institutions, and healthcare providers. The solution's adaptability makes it suitable for businesses of all sizes, from growing mid-market companies to large multinational corporations. Many organizations in highly regulated industries, such as finance and healthcare, find Serena Service Manager particularly valuable due to its robust compliance and security features.

What industries is Serena Service Manager most popular in?

Serena Service Manager has gained significant traction in several key industries. It is particularly popular in the financial services sector, where efficient IT operations are critical for maintaining competitive edge and ensuring regulatory compliance. The healthcare industry is another major adopter, leveraging the solution to manage complex IT environments and ensure uninterrupted service delivery. Additionally, Serena Service Manager has a strong presence in manufacturing, where it helps streamline IT processes to support production operations. Government agencies and educational institutions also frequently implement this solution to enhance their IT service management capabilities. The software's flexibility allows it to cater to the unique needs of various industries, making it a versatile choice across different sectors.

What are some popular alternatives to Serena Service Manager?

While Serena Service Manager is a robust solution, there are several alternatives in the ITSM market. Some popular competitors include ServiceNow, BMC Remedy, Jira Service Management, and Cherwell Service Management. Each of these platforms offers unique features and strengths. For instance, ServiceNow is known for its comprehensive suite of enterprise management tools, while Jira Service Management is favored for its integration with other Atlassian products. BMC Remedy is recognized for its extensive customization options, and Cherwell is appreciated for its flexibility and ease of use. The choice between these alternatives often depends on specific organizational needs, existing IT infrastructure, and budget considerations.

What is to be expected from Ready's Serena Service Manager client list?

Ready's Serena Service Manager client list is a valuable resource for businesses looking to understand the user base of this ITSM solution. The list typically includes detailed information about organizations currently using Serena Service Manager. This may encompass company names, industry classifications, company sizes, and potentially contact information for key decision-makers within these organizations. Such a list can be instrumental for various purposes, including market research, competitive analysis, and targeted marketing efforts. It provides insights into the types of businesses that find value in Serena Service Manager, helping potential customers make informed decisions about whether the solution might be suitable for their needs. However, it's important to note that the use and distribution of such lists should always comply with relevant data protection and privacy regulations.