-
Shreyas Patil
- Updated:
Public safety has taken a dramatic turn with the integration of technology. From streamlining operations to enhancing emergency response, public safety software is revolutionizing the way agencies function. In 2024, the demand for public safety software is higher than ever, with some of the leading companies achieving jaw-dropping financial growth.
- The public safety software market is expected to surpass $14.4 billion globally by the end of 2024.
- Agencies that implement real-time data monitoring and predictive analysis have seen a 35% reduction in emergency response times.
- The top 3 companies in this space control over 60% of the total market share.
Below is a comprehensive look at the top 11 public safety software companies, their financial growth, features, pros and cons, and more.
Financial Overview:
| Company | 2024 Rev ($B) | 2023 Rev ($B) | 2022 Rev ($B) | 2021 Rev ($B) | 2020 Rev ($B) | YoY Growth (%) | Market Share (%) |
|---|---|---|---|---|---|---|---|
| Motorola Solutions | 9.3 | 8.7 | 7.9 | 7.3 | 6.8 | 6.9% | 25.1% |
| Tyler Technologies | 2.8 | 2.6 | 2.4 | 2.1 | 1.9 | 7.6% | 10.7% |
| Axon | 1.5 | 1.3 | 1.1 | 0.95 | 0.85 | 15.4% | 7.3% |
| Hexagon Safety & Infrastructure | 2.1 | 1.9 | 1.6 | 1.4 | 1.2 | 10.5% | 9.5% |
| CentralSquare | 1.2 | 1.1 | 1.0 | 0.9 | 0.8 | 9.1% | 5.8% |
| Mark43 | 0.95 | 0.85 | 0.75 | 0.65 | 0.55 | 11.8% | 4.3% |
| RapidDeploy | 0.85 | 0.75 | 0.65 | 0.55 | 0.45 | 13.3% | 3.9% |
| Caliber Public Safety | 0.73 | 0.66 | 0.6 | 0.55 | 0.5 | 10.6% | 3.2% |
| eForce | 0.6 | 0.52 | 0.46 | 0.4 | 0.35 | 15.3% | 2.8% |
| Omnigo | 0.5 | 0.45 | 0.4 | 0.35 | 0.3 | 11.1% | 2.5% |
| Safeguard Software | 0.42 | 0.38 | 0.34 | 0.3 | 0.28 | 8.9% | 2.2% |
1. Motorola Solutions
Motorola Solutions is a global leader in public safety communications. Their solutions include command center software, mission-critical communications, and video security systems.
2024 Revenue: $9.3 billion
YoY Growth:
6.9%
Market Share: 25.1%
Recent Developments:
Motorola Solutions
introduced CommandCentral, a
cloud-based public safety platform designed to
enhance incident management.
- Real-time intelligence
- Cloud-based communication solutions
- AI-driven video security
| Pros | Cons |
|---|---|
| Unmatched communication reliability | Expensive for small agencies |
| Scalable cloud solutions | Requires extensive training |
| Strong integration with existing systems | High upfront costs |
Website: Motorola
Solutions
Trustpilot:Motorola Solutions
Reviews
2. Tyler Technologies
Tyler Technologies specializes in integrated public safety software and services for state and local governments.
2024 Revenue: $2.8 billion
YoY Growth:
7.6%
Market Share: 10.7%
Recent Developments:
Launched
Tyler 311, a service for government
agencies to efficiently manage public requests and
incidents.
- Citizen communication tools
- Comprehensive incident management
- GIS integration for emergency response
| Pros | Cons |
|---|---|
| Strong integration with government systems | Limited customization options |
| Reliable customer service | Steep learning curve |
| Frequent updates and new features | Costly implementation fees |
Website: Tyler Technologies
3. Axon
Axon, formerly known as Taser International, is renowned for its innovative public safety products, including body cameras, tasers, and evidence management software.
2024 Revenue: $1.5 billion
YoY Growth:
15.4%
Market Share: 7.3%
Recent Developments:
Axon released
Axon Body 4, their latest
generation of body-worn cameras with real-time live
streaming capabilities.
- High-definition body cameras
- AI-powered evidence management
- Real-time video streaming
| Pros | Cons |
|---|---|
| Advanced camera technology | Privacy concerns with video data |
| Easy integration with law enforcement | High subscription costs |
| Continuous innovation | Limited compatibility with non-Axon products |
Website: Axon
G2: Axon
Reviews
Trustpilot:Axon
Reviews
4. Hexagon Safety & Infrastructure
Hexagon provides solutions to government agencies and corporations to increase safety and operational efficiency through software.
2024 Revenue: $2.1 billion
YoY Growth:
10.5%
Market Share: 9.5%
Recent Developments:
The launch of
HxGN OnCall, a suite of public
safety solutions to improve emergency response
through data analytics.
- Real-time situational awareness
- Integrated data analytics
- Emergency response coordination
| Pros | Cons |
|---|---|
| Strong data analytics capabilities | Expensive implementation |
| Robust system integrations | Complex interface |
| Excellent support for large-scale operations | Limited to larger municipalities |
Website: Hexagon Safety
5. CentralSquare
CentralSquare offers a wide range of public safety solutions, including 911 dispatch, records management, and mobile solutions.
2024 Revenue: $1.2 billion
YoY Growth:
9.1%
Market Share: 5.8%
Recent Developments:
They introduced
CentralSquare Mobile, a
mobile-first solution for first responders to access
critical data on the go.
- Mobile access to public safety data
- Real-time incident reporting
- Advanced dispatch capabilities
| Pros | Cons |
|---|---|
| User-friendly interface | Limited customization options |
| Seamless mobile integration | High setup costs |
| Great customer support | Not suitable for very small agencies |
Website: CentralSquare
6. Mark43
Mark43 is a leading provider of cloud-native public safety software for law enforcement agencies.
2024 Revenue: $0.95 billion
YoY Growth:
11.8%
Market Share: 4.3%
Recent Developments:
Launched
Mark43 RMS 2.0, which allows law
enforcement agencies to manage records and
collaborate more effectively.
- Cloud-based records management
- Real-time data sharing
- Easy-to-use interface
| Pros | Cons |
|---|---|
| Simple and user-friendly design | Limited support for large-scale agencies |
| Real-time data updates | Costly subscription model |
| Strong cloud infrastructure | Requires consistent internet connection |
Website: Mark43
Trustpilot:Mark43 Reviews
7. RapidDeploy
RapidDeploy offers cloud-based dispatch solutions that improve emergency response times by leveraging data and analytics.
2024 Revenue: $0.85 billion
YoY Growth:
13.3%
Market Share: 3.9%
Recent Developments:
RapidDeploy launched
Radius, an AI-powered mapping tool
that provides real-time location tracking for first
responders.
- AI-powered dispatch solutions
- Real-time location tracking
- Cloud-based infrastructure
| Pros | Cons |
|---|---|
| Highly accurate location data | Dependent on cloud infrastructure |
| Easy integration with existing systems | Limited offline functionality |
| AI-powered incident management | Requires consistent network connectivity |
Website: RapidDeploy
G2: RapidDeploy
Reviews
8. Caliber Public Safety
Caliber provides innovative software solutions to public safety agencies, including computer-aided dispatch and records management.
2024 Revenue: $0.73 billion
YoY Growth:
10.6%
Market Share: 3.2%
Recent Developments:
Introduced
Caliber CAD, a customizable
dispatch solution designed to meet the needs of
small to mid-sized agencies.
- Customizable CAD software
- Robust record-keeping solutions
- Easy integration with third-party applications
| Pros | Cons |
|---|---|
| Excellent for small agencies | Limited features for larger departments |
| Highly customizable | High initial setup costs |
| Strong third-party integration | Subscription fees can be high |
Website: Caliber Public
Safety
9. eForce
eForce provides cloud-based public safety solutions, including CAD, records management, and jail management.
2024 Revenue: $0.6 billion
YoY Growth:
15.3%
Market Share: 2.8%
Recent Developments:
eForce recently released
eForce Jail Management, which
integrates with their other systems to streamline
corrections operations.
- Cloud-based jail management
- Comprehensive CAD system
- User-friendly interface
| Pros | Cons |
|---|---|
| Easy-to-use interface | Limited offline capabilities |
| Strong integration with corrections systems | Relies heavily on cloud connectivity |
| Robust feature set | High training requirements |
Website: eForce
10. Omnigo
Omnigo offers public safety and security software for law enforcement, healthcare, and education sectors.
2024 Revenue: $0.5 billion
YoY Growth:
11.1%
Market Share: 2.5%
Recent Developments:
Omnigo launched
Omnigo Cloud, which allows public
safety professionals to access real-time data and
perform key tasks remotely.
- Real-time data sharing
- Cloud-based system
- Healthcare and education-focused solutions
| Pros | Cons |
|---|---|
| Versatile solutions for multiple sectors | Not optimized for large-scale operations |
| Great for remote work environments | Limited customization options |
| Intuitive interface | High ongoing costs |
Website: Omnigo
G2: Omnigo
Reviews
Trustpilot: Omnigo Reviews
11. Safeguard Software
Safeguard Software provides public safety and security software solutions for government and private institutions.
2024 Revenue: $0.42 billion
YoY Growth:
8.9%
Market Share: 2.2%
Recent Developments:
Safeguard Software launched
their Emergency Response Suite,
providing real-time tracking and analysis during
emergency situations.
- Comprehensive emergency response tools
- Real-time data tracking
- Customizable reports
| Pros | Cons |
|---|---|
| Real-time data tracking | Limited market presence |
| Comprehensive reporting tools | Requires significant training |
| Excellent emergency response features | High ongoing subscription costs |
Website: Safeguard
Software
How to Choose Public Safety Software
Choosing the right public safety software for your agency is a crucial decision that can significantly influence your operations, efficiency, and overall safety outcomes. With numerous options available, here's 10 points to help you make an informed decision:
1. Scalability: Can It Grow with Your Agency?
Your agency's growth potential should be a key factor when choosing public safety software. As your team expands, the software must scale with it, accommodating more users, data, and workflows.
- Small Agencies: Choose solutions that are cost-effective and simple to deploy.
- Large Agencies: Opt for robust platforms that support enterprise-level scalability and complex workflows.
Tip: Choose modular software that allows you to add features as your agency grows.
2. Integration: Does It Work with Your Existing Systems?
The software must integrate with your current tools like Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and Geographic Information Systems (GIS). Seamless integration prevents information silos and improves operational efficiency.
Key Integration Points:
- CAD for real-time dispatching
- RMS for records management
- GIS for mapping and location services
Tip: Ensure the software supports APIs for custom integrations.
3. Data Security and Compliance: How Secure Is the System?
Public safety software handles sensitive information, so it must meet security and compliance standards like CJIS (Criminal Justice Information Services) and HIPAA.
Security Features:
- End-to-end encryption
- Two-factor authentication
- Role-based access control (RBAC)
Tip: Confirm the software complies with regional and industry-specific regulations.
4. Customization and Flexibility: Can It Be Tailored to Your Needs?
Your agency has unique operational needs, and your software should accommodate them. Customizable workflows, dashboards, and reporting tools will ensure the software fits your processes.
Tip: Verify whether the vendor charges extra for customizations.
5. Cloud vs. On-Premise: Which Deployment Option Is Right for You?
Choosing between cloud and on-premise solutions depends on your agency's infrastructure, IT capabilities, and security needs.
- Cloud-Based: Lower upfront costs, easy scalability, and remote access.
- On-Premise: Full control over data, but requires IT support for maintenance.
Tip: Consider cloud-based solutions for flexibility unless your agency has strict data control needs.
6. User Experience: Is It Easy to Use?
In high-stress environments, ease of use is critical. A complicated interface can slow response times and increase errors.
Considerations:
- Intuitive interface
- Mobile accessibility
- Fast loading times
Tip: Test the software with a demo to gauge its usability.
7. Customer Support: How Reliable Is the Vendor?
Reliable customer support is crucial, especially in emergencies where software downtime can have life-or-death consequences.
Questions to Ask:
- Is 24/7 support available?
- What is the average response time for critical issues?
- Is there a dedicated support team?
Tip: Check customer reviews to gauge the vendor's reliability.
8. Budget: What's the Total Cost of Ownership?
Understand the total cost, including licensing, implementation, training, ongoing maintenance, and future upgrades.
Key Budget Considerations:
- Initial fees
- Training and onboarding costs
- Support and maintenance fees
Tip: Request a detailed cost breakdown over 3-5 years to avoid hidden fees.
9. Vendor Reputation and Longevity: Can You Trust the Provider?
Choose a vendor with a strong reputation for reliability and a long-standing presence in the industry.
Vendor Considerations:
- How long has the vendor been in the public safety space?
- Do they have a proven track record with agencies like yours?
Tip: Look for testimonials and case studies to evaluate their experience.
10. Future-Proofing: Will It Keep Up with Emerging Technology?
Your software should be able to adapt to technological advancements like AI, IoT, and predictive analytics.
Conclusion
Public safety software has become the backbone of modern emergency response systems. From AI-powered dispatch systems to real-time data sharing, these top 11 companies are leading the charge in transforming public safety. As agencies continue to adopt advanced technologies, the market for public safety software is expected to grow exponentially, providing better safety outcomes for communities worldwide.
FAQs
What is public safety software?
Public safety software refers to specialized tools and systems designed to support law enforcement, emergency services, and government agencies in managing public safety operations. These software solutions help streamline various tasks, such as dispatching emergency services, managing records, monitoring public areas with surveillance, and enhancing communication among agencies. By using public safety software, organizations can improve their response times, ensure better coordination during emergencies, and keep communities safer through advanced data-driven insights and predictive analytics.
What are some common features of public safety software?
Public safety software typically includes several essential features that aid agencies in performing their duties more efficiently. Some common features include:
- Computer-Aided Dispatch (CAD): Used to manage and dispatch emergency resources in real-time.
- Records Management System (RMS): A central system for storing and managing law enforcement and public safety records.
- Geographic Information System (GIS) Integration: Provides real-time mapping for location tracking and incident management.
- Incident Reporting: Allows responders to create and track reports on incidents in real time.
- Mobile Access: Enables field officers and first responders to access and input data via mobile devices.
- Surveillance Integration: Integrates with video surveillance systems for real-time monitoring and analysis.
- Data Analytics: Provides insights and predictive analytics to improve decision-making and resource allocation.
These features can be customized based on the needs of different public safety agencies to enhance overall operational efficiency.
How can I choose the right public safety software company for my organization?
Choosing the right public safety software company requires a thoughtful approach to ensure the software meets your organization's specific needs. Here are some key considerations to help you make the right choice:
- Scalability: Ensure the software can grow with your organization and accommodate additional users, data, and functionalities as your agency expands.
- Integration: The software should seamlessly integrate with your existing systems, such as CAD, RMS, and GIS, to avoid data silos and ensure smooth operations.
- Security and Compliance: Verify that the software complies with data security standards like CJIS and HIPAA to protect sensitive information.
- Customization: Look for solutions that offer customization options to tailor workflows, dashboards, and reporting features to your agency's specific needs.
- User Experience: The software should be user-friendly, especially in high-stress environments, with intuitive interfaces and mobile access.
- Vendor Reputation: Research the vendor's track record, customer reviews, and case studies to ensure they have a history of reliability and support in the public safety sector.
- Support: Choose a company that offers 24/7 customer support and reliable assistance during emergencies or technical issues.
By evaluating these factors and requesting demos or trials, you can select a public safety software company that best fits your organization's operational and security requirements.
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